CPS Annual Report 2009
Certified Peer Specialist Program Annual Report 2009
Introduction
This report is intended as an overview of Bell Socialization Services’ Certified Peer Specialist Program for the calendar year 2009. Information on number of consumers participating in the program and utilization of services based on hours of service are included in the report along with descriptions of the population served by age, gender, race and diagnosis. The report also provides results of quality assurance initiatives, including consumer satisfaction surveys and grievances filed.
Summary
2009 was a year of transition for the program. There were several changes in program supervision, with the current supervisor’s tenure beginning in July. The efforts of Mental Health Department administrators and prior program supervisors created a strong foundation allowing for further development of program initiatives and accomplishment of the goals highlighted below.
Annual Highlights
? Initiation of Medicaid billing for eligible recipients through Community Care Behavioral Healthcare Organization (CCBHO).
? Department of Public Welfare/ Office of Mental Health and Substance Abuse Services licensure review and approval for the six month period ending June 23, 2010.
? Development and implementation of a formal quality assurance plan
Quality Assurance
In an on-going effort to ensure consumers receive optimal benefits from participation in the program, a Continuous Quality Improvement Plan was developed and implemented.
This plan included:
- Initiation of program participation in Bell’s Mental Health Department’s Semi- Annual Consumer Satisfaction Survey.
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- Surveys were offered to every consumer who was active in the program within the six month prior to the November survey.
- 25% of those consumers responded.
- 100% of the respondents felt they benefitted from being in the program.
- Surveys were offered to every consumer who was active in the program within the six month prior to the November survey.
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Refer to Attachment A for a more detailed summary of the survey results.
- Introduction of a formal complaint and grievance procedure.
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- Consumers were informed and educated about complaint and grievance procedures as part of the intake process.
- There were no complaints or grievances filed during 2009.
- Consumers were informed and educated about complaint and grievance procedures as part of the intake process.
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- Internal chart reviews
2009 At a Glance
The following graphs reflect averages of program data from the 3rd and 4th quarters of 2009.
Participation
Demographic Profiles of Participants
Age
Gender
Race
Diagnostic Profile of Participants
The Year Ahead
Program staff is looking forward to the year ahead as an opportunity to continue to provide quality peer support services. Our goals for the program include increasing our outreach efforts to provide education about peer support and recovery to those who have a need and desire for services and to providers who serve those individuals. In addition, we will work to find ways to collaborate more effectively with consumers’ families and providers, including other local peer support programs, to help create a network of support. We will encourage increased consumer feedback to help target areas of concern that consumers feel will be most effective in helping them achieve their recovery goals.
Our mission is to provide a service where each individual, who chooses to participate in peer support, will find a caring peer specialist dedicated to helping them succeed, offering encouragement and hope along the road to recovery.
Submitted by:
Marcia M. Bernd, MA
Certified Peer Specialist Program Coordinator
February, 2010