CPS Consumer Satisfaction Survey
Certified Peer Specialist Program- May 2010
Consumer Satisfaction Survey-10 surveys received
1. Do you feel you benefited from being in the program?
9-Yes; 1-No
2. How long have you been involved with the program?
- about 10 months, approximately 1 year, 2 months, 2 years, a month or two, less than a year, a couple of weeks-not very long, not sure-less than six months, a couple of months, 1 year
- comments-“missed 3 appointments in a row, at least a week before rescheduling appointments”, “it took a wile to get my psychiatric evaluation to get started”
3. On average, how often do you meet with your Peer Specialist in a month?
2-once; 2-twice; 1-three times; 5-four or more times
4. What were your recovery plan goals?
- “get a place in the city”, “plan to get my first car and a second part-time job”, “recover from my Asperger’s”, “weight loss”, “not sure of others”, “budget”, “don’t remember the rest”, “computer literacy”, “get along better”, “get GED and a job”, “to get my GED and a job”, “not sure”, “to feel better about myself, better self-esteem and get involved at the Blind Center”, “organization of my home”, “to learn to cook better, to have an on-line class to get a degree teaching”, “find something to do with my time that’s positive”, “get a better education”
5. Did you achieve your goals?
1-all of them; 5-some of them; 3-none of them; 1-not applicable
- comments-“making progress on all of them”, “kinda hard right now, busy with progressions and groups at Bell”, “haven’t met that much, working on them”
6. Do you feel respected by your Peer Specialist and other program staff?
9-yes; 0-no; 1-sometimes
- “when here, yes, she is a really nice person”, “very much so”
7. Do you know how to file a grievance?
8-yes; 2-no
8. Would you refer another person to the program?
9-yes; 1-no
- comments-“nobody cares what I think any ways”
9. Does Bell provide you with the support and empowerment needed to help you on the pathway of recovery?
1-disagree; 9-agree
- comments-“peer support”
Additional Comments (Use this space to share any additional thoughts you have about your experience in the Certified Peer Specialist Program)
- “no not really, I think it is a good program, I really enjoy meeting with her every week and working on my goals”
- “not worth it with so many appointments getting cancelled”
- “to have more peer specialists because more people need them”
- “not sure-I haven’t been in the program that long, ask me again in 4 months”
- “did a lot of taking the edge off what happened-I had an attitude that I had, that I couldn’t survive on my own”
Program Follow through- date initials
1. Review with staff ________ ________
2. Review with consumer’s ________ ________
2. Program response ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________