Celebrating Angel: Four Years of Heart, Dedication, and Impact
Throughout her career — from Certified Nursing Assistant to Direct Support Professional, Residential Program Supervisor, and now Incident Quality Risk Manager — Angel always knew there was more out there for her. She found it at Bell, where she brings creativity, solutions, and a belief in excellence to everything she does.
Andriana Stevens had a strong inner drive that suggested there was something greater for her out there.
This belief ultimately led her to Bell, where she now serves as the Incident Quality Risk Manager for our Intellectual/Developmental Disability (ID) Services, playing a critical role in ensuring the safety and integrity of our programs.
Her journey to Bell began long before she walked through our doors.
Before joining Bell, she was a Supervisor at Shadowfax, where she worked alongside Theresa Royce, our previous Director of ID Services. Theresa saw something special in her and encouraged Andriana to apply, believing she would thrive at Bell. She was right.
Andriana started as a Residential Program Supervisor, transitioned into the office as a Residential Program Assistant, and within just a few months stepped into a management role. Her leadership and dedication were clear from the start.
Today, her work centers on investigating and managing any incidents involving individuals in our ID programs. She carefully reviews reports and data, conducts interviews, and evaluates every situation based solely on facts.
“You never want your personal feelings to get involved,” Andriana explains. “It’s a decision based on the facts presented to you.”
After each investigation, she communicates the findings to county and state partners and outlines corrective and preventive actions to ensure that issues are addressed and do not recur. Then she moves forward, always focused on strengthening the program.
What makes Andriana especially effective is her experience. She has been in the human services field since she was 19, starting as a Certified Nursing Assistant in a nursing home. Over time, she transitioned to supporting seniors in their homes and later found her calling working with individuals with intellectual and developmental disabilities.
“I knew this was what I wanted to do,” she shares.
She started her career as a Direct Support Professional and eventually became a supervisor, but she always felt a desire to do more. During the monthly supervisor meetings, staff would discuss the challenges the programs were facing. Andriana often found herself not only contemplating these challenges but also thinking of potential solutions.
“Every time I was in those meetings, I thought there had to be something we could do to rectify these situations.”
Those conversations with leadership eventually led her to the role she holds today — a position where she can identify gaps, brainstorm with the team, and implement meaningful change. When improvements lead to progress, she sees the impact firsthand.
Leadership recognized her strength, character, and commitment long before she joined the management team. “They knew that my joining the third-floor team was going to be a bonus,” Andriana says. “They knew my personality and my character.”
One early moment made a lasting impression: during her first holiday season as part of the management team, a colleague who had been at Bell for 23 years shared a staff photo and had added Andriana to it.
“That really touched me,” she says. “I knew I was appreciated. I knew they understood the work I do, and we were a team.”
For Andriana, the team is everything.
“I think this team is one of the strongest. We all tie in together through the work we do, sharing the same goal, and as long as we keep that goal at the center, we make it happen together.”
Her vision for the future is bold and clear: “Our programs matter. My hope is for Bell to be the number one provider in this region. When people speak about Bell, I want them to understand that we provide ID services at the most excellent level.”
From fond memories of staff celebrations to the individuals, she now serves in a different but equally empowering way, Andriana says it’s the people who keep her going.
“The biggest thing is my co-workers, my bosses, and the individuals. Here, co-workers turn into friends. And that makes it a lot easier.”
Her dedication and drive for excellence enhance our programs. We are grateful, Andriana, for your leadership and the impact you make.